We want you to love your Glinte. If something's wrong — a damaged parcel, a broken seal, the wrong shade — we'll make it right. Because of strict cosmetic-hygiene rules, we can't accept returns on opened products. Here are the specifics.
1. Cancellations
- You can cancel within 2 hours of placing the order by emailing glintelipglaze@gmail.com with your order number.
- Once an order is dispatched (you'll see a tracking ID), we can't intercept it.
- Cancelled orders are refunded in full to the original payment method within 5–7 business days.
2. Returns on unopened products
- Unopened products with intact seals can be returned within 7 days of delivery.
- Email us with your order number and a clear photo of the unopened pack. We'll arrange a reverse pickup.
- On receipt and inspection, we'll refund the product cost (less original shipping if any) within 5–7 business days.
3. Damaged or wrong items
- If your parcel arrives damaged, or if you receive the wrong shade, email us within 48 hours of delivery with photos of the parcel and product.
- We'll send a free replacement, or a full refund if a replacement isn't possible.
- You don't need to ship the damaged item back unless we ask.
4. What we can't refund
- Opened products (hygiene)
- Products without their original packaging or seal
- Items damaged after delivery through misuse
- Returns requested beyond the 7-day window
5. How refunds reach you
Refunds are processed back to the original payment method via Razorpay. Depending on your bank, they typically reflect in 5–7 working days after we confirm the refund. UPI is usually fastest; international cards can take a little longer.
6. How to start a return or cancellation
Email glintelipglaze@gmail.com with:
- Your order number
- A short description of the issue
- One or two clear photos if the product or parcel is damaged
We respond within 24 working hours (Mon–Fri). For anything urgent, DM us on Instagram and we'll prioritise it.